Refund Policy
Last updated: 22 July 2026.
This policy explains how refunds work for services booked through LandingPad. It should be read together with our Terms & Conditions.
Before work begins
If you cancel before we have started work on your case, you are entitled to a full refund of any fees paid to LandingPad, unless a specific non-refundable booking fee was agreed in writing at the time of booking.
Once work has started
Once LandingPad has begun work on your case (e.g. an onboarding call has taken place, or coordination with partners has started on your behalf), fees paid are non-refundable. This reflects the time, coordination, and third-party outreach already committed to your case.
Third-party costs
Any payments made directly to third parties on your behalf or by you (such as visa fees, notary fees, deposits to landlords, or moving company charges) are not covered by this policy and are subject to that third party's own terms.
Exceptional circumstances
We may, at our discretion, consider a partial refund in exceptional circumstances (e.g. documented serious illness, or a relocation that is cancelled by the Client's employer). Requests will be assessed case by case.
How to request a refund
Contact us at connect@expatlandingpad.com or +36 30 9314062 with your name and details of your engagement. We aim to respond within 5 business days.